AMERICAN CITIZENS SERVICES
Welcome to the American Citizens Services Unit!
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IMPORTANT UPDATE:
Starting on Monday, July 14, 2008, American Citizen Services will operate by appointment only for all routine services, including:
Our business hours will remain the same:
Monday – Friday, 9:00 am – 11:30 am, 1:30 pm – 3:00 pm
(Except American and local holidays)
It is possible to have several services during the same visit to the Consulate. Please make a separate appointment for each individual service.
Scheduled appointments will be automatically cancelled for applicants who arrive more than fifteen minutes after their scheduled time. Applicants who arrive late will be required to make a new appointment via our website. Please plan accordingly, and arrive at the Consulate at least fifteen minutes before your appointment time to go through security and enter the waiting room.
To make and cancel an appointment, please click here.
No appointments are necessary to register to vote, pick up new passports which have already been mailed to the Consulate, to pick up Social Security checks or ask questions about Social Security benefits, or to submit additional documents which the Consulate has requested for a passport application.
No appointment is required for a true emergency, such as if you have had your passport stolen and have an urgent need to travel outside of China. Appointments are not needed to apply for Reports of Death.
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Contact Number
To report emergencies involving American citizens such as serious medical problems, deaths, or arrests, please contact the American Citizen Services unit.
Phone： 011-86-20-8518-7605 (8:30 AM – 12:30 PM and 1:30 PM – 5:30 PM China time)
011-86-20-8121-8000 (after hours duty officer for emergencies only)
IMPORTANT NOTE: The American Citizen Services unit cannot answer questions concerning visas.
Public Walk-in Hours
Monday - Friday
9:00 am – 11:30 am, 1:30 pm – 3:00 pm
(Except American and local holidays)
Location： 5th Floor，Tian Yu Garden (II phase), 136-142 Lin He Zhong Road, Tian He District, Guangzhou（广州市天河林和中路136-142号天誉花园二期五楼）
(see map)
Mailing Address: No. 1 Shamian Street South, Guangzhou 510133
Quick Stops
Appointment System for American Citizens Services
